WhatsApp is our most-used channel — it carries the large majority of enquiries because it is the fastest way to get a clear, specific answer. We answer seven days a week, 06:00–22:00 WITA, with email responses within four business hours.
English, Indonesian, Mandarin, Japanese and Russian in-house — with partner support for German, Dutch and French.
Prefer to write? Leave your details and a short note about your plans. We reply by WhatsApp or email — whichever you choose.
